Refund and Returns Policy

Introduction

At Sky Lord, customer satisfaction is our top priority. We strive to provide high-quality products and a seamless shopping experience. However, we understand that sometimes things don't go as planned. This article will help you navigate our return and refund process, ensuring you know what to expect and how to proceed if you need to return an item.

Understanding Our Return Policy

Our return policy is designed to be fair and straightforward. If you are not completely satisfied with your purchase, you can return the product within 7 days of receiving it. The item must be unused, in its original condition, and in the original packaging. This ensures that we can offer the returned product to another customer in the same excellent condition you received it.

Conditions for Return

To qualify for a return, the product must meet the following conditions:

• Unused and Unworn: The item should not show any signs of wear.
• Original Packaging: It must be returned in the original packaging with all tags intact.
• Within 7 Days: The return request must be made within 7 days of delivery.

Exceptions to the Return Policy

While we strive to accommodate all returns, there are a few exceptions:

• Stitched Clothing: We do not accept returns for stitched clothing.
• Custom Orders: Custom-made or specially tailored items are not eligible for returns unless there is a fault from our end.

How to Initiate a Return

To initiate a return, you must notify us before sending back the product. Please use the “Contact Us” page on our website to inform us of your return request. This step is crucial, as returns made without prior notice will not qualify for a refund. Once we receive your notification, we will provide you with the necessary instructions for returning the product.

Return Process for Cash on Delivery Orders

For orders placed using Cash on Delivery (COD) within India, you must inform us within 24 hours of delivery if you wish to return the item. Returns will not be accepted after this period. Additionally, please note that stitched products ordered via COD cannot be returned under any circumstances.

Shipping Costs and Refunds

When returning a product, the customer is responsible for the shipping costs. We do not refund the original shipping charges paid at the time of purchase. This means that the refund amount will only cover the cost of the product, minus a 15% order processing fee.

Customs Duties and Taxes

Any customs duties or taxes paid at the time of receiving the goods will not be refunded. This is because these charges are not collected by Sky Lord but by the relevant customs authorities.

Processing Time for Refunds

Refunds are processed once we receive the returned product at our office. The refund amount will not exceed the actual value of the goods. Please allow a few days for the refund to appear in your account, depending on your payment method and bank.

Returning Stitched or Customized Products

Returns for custom-made or stitched clothing, including readymade stitched sarees or sarees stitched with a custom blouse, are generally not accepted. However, if there is a fault from our end, such as a manufacturing defect, we will consider the return. In such cases, please report the issue to us within 24 hours of receiving the product.

Reporting Damages or Issues

If your product arrives damaged, has stains, or any stitching issues, please report the problem to us within 24 hours. We may request digital images of the issue to assess the situation. Prompt reporting helps us address the issue quickly and efficiently.

Important Points to Remember

• Always notify us before returning a product.
• Returns without prior notification will not qualify for a refund.
• The 15% order processing fee applies to all returns.
• Shipping costs for returns are borne by the customer.
• No returns are accepted for stitched clothing or custom-made items.

Frequently Asked Questions (FAQs)

1. Can I return a stitched lehenga if I am not satisfied?
No, we do not accept returns for stitched or customized clothing, unless there is a fault from our end.

2. How do I notify Sky Lord about a return?
You can notify us through the “Contact Us” page on our website before returning any product.

3. Will I get a full refund if I return an item?
You will receive an 85% refund of the product cost, as 15% is charged as an order processing fee.

4. Are shipping charges refunded?
No, we do not refund the original shipping charges paid at the time of purchase.

5. What should I do if my product arrives damaged?
Report the damage to us within 24 hours of receiving the product. We may request digital images to assess the issue.